Your One-Stop Resource for All Your eBike Queries

Dive into our comprehensive FAQ section where we address your most common questions and concerns about eBikes. From technical specifications to purchasing advice, we’ve compiled a wealth of information to enhance your eBiking experience. Whether you’re a first-time buyer or a seasoned eBike enthusiast, our FAQs are designed to provide you with the knowledge and confidence you need for your eBiking journey.

An ebike can go as fast as 28 miles per hour. The top speed of an ebike can vary depending on the model and its specifications, but most commercial electric bikes have a maximum speed of 20 to 28 miles per hour (32 to 45 kilometers per hour). Some specialized models may offer higher speeds. Always check the specifications of the particular ebike you’re interested in for accurate information.

In Washington State, insurance, along with license and registration, is not mandatory for Class 2 ebikes. However, laws can vary by state, so it’s important to be familiar with the regulations in your specific location.

Yes! You can check with your own homeowner’s and auto insurance to see if it is already covered, or if your provider offers an umbrella or separate policy. There are other companies that offer separate policies for ebikes, such as Safeco. The policy would ideally include both theft and liability.

In Washington State, helmets are not required for riders 16 and older, on Class 2 ebikes. You are responsible for knowing the laws in your state. Helmet requirements for ebike riders vary depending on the jurisdiction and local laws. In some areas, helmets are mandatory for all ebike riders, while in others, the requirement may apply only to minors. Always consult local regulations to determine if a helmet is required when using an ebike in your location.

The lifespan of an ebike battery typically ranges from 400 to 600 charging cycles. This means that if you fully charge and then deplete the battery once a day, it could last approximately 1 to 2 years. However, this can vary based on how often the battery is used, the type of battery, and other factors such as how it’s maintained. Always consult the specifications and guidelines from your ebike’s manufacturer for more accurate information.

No, you don’t always have to be pedaling when using an ebike. Most ebikes offer a “pedal-assist” mode that supplements your pedaling with motor power, as well as a “throttle” mode that can move the bike without any pedaling from you. The features can vary depending on the ebike model and type, so it’s crucial to check the specific specifications of the ebike you’re interested in.

Yes, you can still get a good workout when using an ebike. Many ebikes come with different levels of pedal assist, allowing you to control the amount of assistance from the motor. By selecting a lower level of assistance or turning it off entirely, you can increase the physical effort required, making your ride more exercise-intensive. Therefore, ebikes offer a flexible way to tailor your level of physical activity.

Our ebikes are designed for riders for 16 and older. Laws may vary in your state. The eligibility for kids to ride ebikes varies depending on local laws and regulations. In many jurisdictions, there are age restrictions, commonly starting at 14 or 16 years old, for riding an ebike. It’s also crucial to consider the physical ability of the child to handle the ebike safely. Always consult your local laws and the ebike’s manufacturer guidelines to determine if it’s appropriate for a child to operate an ebike.

No! Ebikes are easy to maintain. Basic seasonal tune-ups, brake and gear shift adjustments, and chain maintenance is really the only upkeep required, and can usually be done at any local bike shop.

Yes, the handlebars and seats on most ebikes are adjustable to accommodate riders of different heights and preferences. Adjustability can vary by model, so it’s important to check the specifications or consult the manufacturer to understand the extent of customization possible on your specific ebike. This feature allows for a more comfortable and personalized riding experience.

Generally, you can replace the seat on most ebikes to better suit your comfort or riding style. Most ebikes use a standard mounting system that allows for a wide variety of aftermarket seats to be installed. However, it’s essential to check your ebike’s specifications and consult the manufacturer to ensure compatibility before making a switch.

Yes! All our ebikes have removable batteries, and the batteries can be charged whether they are on the bike or not. This makes the folding ebikes particularly portable, as it reduces the weight of the ebike by about 12 pounds.

No. The batteries must be plugged in to a regular 110 outlet to charge.

It takes roughly 4-6 hours to fully charge a completely dead battery.

Absolutely! Just give us a call or email to place your order, and we can have one ready for in store pick up or shipped directly to you!

In Washington State, Class 2 ebikes can generally be ridden wherever regular bikes can be ridden, however, the laws in your state may vary.

Nope! There are only two hinges for the folding mechanism. No tools required, takes only seconds!

Yes! These can be ridden just like a regular bike, either when the ebike is turned off, has a dead battery, or is in pedal assist 0.

Yes. Speed limits, traffic signals, and other traffic laws are applicable to ebikes, although state and municipal laws may vary.

All our ebikes include fenders, and a rear luggage rack. The Element also includes a metal front basket. All five models include a USB charging port for your electronics.

Yes! Our ebike have a weight limit of around 265 pounds, and you can lose weight as you enjoy your riding adventures!

Our fat tires are very puncture-resistant, however, flats can still occur, especially with glass, nails, or thorns. Adding the “slime” or “sealant” to your tubes will help reduce the chance of flat tires.

Our ebikes all have rear hub motors, so changing the front tire is usually not a problem. If it is a rear flat, it is best to take the ebike to a qualified mechanic to avoid any damage to the motor or voiding the warranty.

We currently only ship to the lower 48 states in the United States.

Yes! Every ebike includes a USB charging port under the LCD screen. You can charge a cell phone, light kits, music speakers, GPS units, and more!

Yes! In Washington State, ebike riders are not required to have a driver’s license, registration, or insurance. These laws are subject to change and may vary from state to state.

Yes! The lithium-ion battery will need to be in your carry on, and cannot be checked. Here are the TSA guidelines regarding batteries:

Check with your airline for specific instructions on checking your ebike.

No. Our ebikes are not rated to carry passengers, however, the 25kg weight limit can accommodate a baby carrier.

If you are just using the throttle or in the highest level pedal assist (level 5), you should get 20+ miles. The lower range pedal assist (level 3 or below), should get you 30+ miles. Range can be affected by hills, headwinds, and weight of rider.